Despite the growing scholarly attention to TikTok as a branding platform, there remains a gap in understanding how local fashion brands construct inclusivity through visual representation of marginalized social groups—particularly informal workers. This study addresses this gap by examining @rucas.official, an Indonesian fashion brand whose transformation content has attracted 1.9 million followers and 129.6 million likes, making it a significant yet underexplored case of emotional branding through social representation. Using Stuart Hall’s encoding–decoding model, this article analyzes how Rucas constructs meanings of inclusivity and social status in transformation videos featuring waste pickers and parking attendants, and how audiences interpret those meanings. The analysis draws on visual observation of selected TikTok videos, documentary data, and public comment analysis. Findings reveal that Rucas encodes inclusivity through three structured phases: the before phase (social reality), the process phase (dignity and care), and the after phase (identity transformation through streetwear aesthetics). Audience responses reflect dominant, negotiated, and oppositional readings. The study concludes that inclusive branding on short-form video platforms can deepen emotional engagement, but must be accompanied by ethical transparency regarding consent, compensation, and long-term well-being of the subjects portrayed.
Dodan, D.; Negru-Subtirica, O. (2026). TikTok as an Identity Building Microsystem: A Thematic Analysis in Adolescence. Social Sciences., 15, 342. https://doi.org/10.3390/socsci15060342.
Wythe, J. (2025). Scroll and Share: The Influence of TikTok Influencers on Disability Visibility, Inclusion, and Digital Marketing. In Disability and Digital Marketing; Routledge: London, United Kingdom. http://doi.org/10.4324/9781003536901-6.
Febriyana, D.; Yuniar; Nurfalah, F. (2025). Social Media Campaigns on the @Rucas.Official Tiktok Platform in Creating Brand Awareness. Journal Research of Social Science, Economics, and Management, 4(12), 2090 – 2107. https://doi.org/10.59141/jrssem.v4i12.894.
Why Diversity matters. (accessed on 1 March 2026) Available online: https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/why-diversity-matters.
Delivering through diversity. (accessed on 1 March 2026) Available online: https://www.mckinsey.com/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/delivering%20through%20diversity/delivering-through-diversity_full-report.pdf.
Gabrah, A.Y.B.; Anwana, E. (2025). The Role of Inclusive Design in Enhancing Customer Trust, Brand Reputation, and Business Sustainability: A Literature Review. In Inclusive Entrepreneurship in Africa. Adomako, S., Donbesuur, F., Frimpong, K., Opoku, R., Mkansi, M. Nyongesa, S. Eds.; Routledge: New York, United States. https://doi.org/10.4324/9781003512721-14.
Verbytska, A.; Lysenko, I.; Babachenko, L.; Kraskivska, N. (2023). Inclusive social marketing: Representation and diversity in brand campaigns. Marketing and Branding Research, 10, 45–58. http://doi.org/10.33844/mbr.2023.60396.
Marić Stanković, A.; Vuletić, J.; Miletić, M.; Bratić, M.; Golubović, N. (2026). Dancing with the Algorithm: Gen Z’s Social Media Practices on TikTok and Instagram and Their Influence on Music Festival Experiences. Tourism and Hospitality, 7, 27. https://doi.org/10.3390/tourhosp7010027.
Aileen, J. (2024). The influence of emotional marketing and RUCAS’s brand campaign strategies on consumer purchase intent. Jurnal Vicidi, 14(2), 145–159. https://doi.org/10.37715/vicidi.v14i2.5181.
Chotib, M.; Fauzan, F. (2025). The RUCAS Brand Campaign: Rhetorical Analysis and Dialectics from a Sharia Perspective for Economic Empowerment. Indonesian Journal of Islamic Economics and Finance, 8, 42–51. http://doi.org/10.18196/ijief.v8i1.25032.
Tawiah, A. (2025). Social Media Campaign Strategies: A Case Study of Political Issue Framing by 2024 Presidential Candidates in Ghana. Journal. Media, 6, 72. https://doi.org/10.3390/journalmedia6020072.
Khairunnisa, J.; Pandrianto, N. (2025). The Role of “Makeover Content” on TikTok Rucas.co in Building Brand Loyalty. Prologia, 9, 309–318. http://doi.org/10.24912/pr.v9i2.33920.
Veas-González, I.; Ronquillo-Bolaños, C.; Bernal-Peralta, J.; Romero-Ortega, A.; Vinueza-Martínez, J.; Ortiz-Regalado, O.; López-Pastén, I.; Carrión-Bósquez, N. (2025). The Mediating Effects of Brand Image and Brand Love on the Relationship Between Corporate Social Responsibility and Consumer Loyalty. Sustainability, 17, 10553. https://doi.org/10.3390/su172310553.
Hall, S. (2019). Encoding—Decoding (1980). In Crime and Media. Greer, C., Ed.; Routledge: London, United Kingdom. http://doi.org/10.4324/9780429344374-5.
Miroshnichenko, A. (2021). Media and Responsibility for Their Effects: Instrumental vs. Environmental Views. Laws, 10, 48. https://doi.org/10.3390/laws10020048.
Sholichah, I.M.; Putri, D.M.; Setiaji, A.F. (2023). Representation of Banyuwangi Culture in the Banyuwangi Ethno Carnival: An Approach Using Stuart Hall’s Theory of Representation. Education: Journal of Social Humanities and Education, 3, 32–42. https://doi.org/10.51903/education.v3i2.332.
Oyeyipo, E.J.; Oyekola, I.A.; Salako, O.P.; Babatunde, O.S. (2024). Understanding the importance of inclusive techniques in promoting peace and equal justice. In Sustainable Development Goals. Krishnan,S., Anand, A.J., Kumar, R., Eds.; CRC Press: Boca Raton, FL, United States. https://doi.org/10.1201/9781003468257.
Wasino, W.; Barokah, A.; Maulida, L.R.; Ismuwardani, Z. (2026). Social Footprints: Unveiling Inequality and Justice in Society, 1st ed.; CV Eureka Media Aksara: Purbalingga, Indonesia.
Rahmawati, N.; Hidayati, N. (2023). Exploring Gen Z social media marketing engagement on brand experience, brand equity, and brand trust: the context of Muslim Fashion. Journal of Theory and Applied Management, 16, 656–670. http://doi.org/10.20473/jmtt.v16i3.41702.
Gobe, M. (2010). Emotional branding: The new paradigm for connecting brands to people, 1st ed.; Simon and Schuster: New York, NY, United States.
Jati, R.P. (2024). Creative Thinking: An Introduction, 1st ed.; Diomedia: Yogyakarta, Indonesia.
Jati, R.P. (2024). Emotional Investment in Documentary Films, 1st ed.; Diomedia: Yogyakarta, Indonesia.
Berger, J.; Moe, W.W.; Schweidel, D.A. (2023). What holds attention? Linguistic drivers of engagement. Journal of Marketing, 87, 793–809. http://doi.org/10.1177/00222429221152220.
Sudradjat, R.H. (2025). Deconstructing Advertising Content in the Media: An Exploration of Messaging Strategies, 1st ed.; Deepublish: Yogyakarta, Indonesia.
Guba, E.G.; Lincoln, Y.S. (1994). Competing paradigms in qualitative research. Handbook of Qualitative Research, 2, 105–117.
Hardt, H. (2017). Shifting paradigms: Decentering the discourse of mass communication research. In Refining Milestone Mass Communications Theories for the 21st Century; Routledge: New York, NY, United States.
Barthes, R. (1977). Image, Music, Text, 1st ed.; Fontana Press: London, United Kingdom.
Kress, G.; van Leeuwen, T. (2006). Reading Images: The Grammar of Visual Design, 2nd ed.; Routledge: London, United Kingdom. http://doi.org/10.4324/9780203619728.
Lister, R. (2004). Poverty, 1st ed.; Polity Press: Cambridge, United Kingdom.
Orgad, S. (2012). Media Representation and the Global Imagination, 1st ed.; Polity Press: Cambridge, United Kingdom.
Noddings, N. (2013). Caring: A Relational Approach to Ethics and Moral Education, 2nd ed.; University of California Press: Berkeley, CA, United States.
Hochschild, A.R. (1983). The Managed Heart: Commercialization of Human Feeling, 1st ed.; University of California Press: Berkeley, CA, United States.
SUBMITTED: 03 June 2026
ACCEPTED: 15 June 2026
PUBLISHED:
16 June 2026
SUBMITTED to ACCEPTED: 12 days
DOI:
https://doi.org/10.53623/jdmc.v6i1.1227