Skip to main content
Search for Articles:
Journal of Digital Marketing and Communication
Share

Open Access Short Reports

Impacts of Public Relations on Corporate Reputation

by Jing Wun Lee
Faculty of Business, Curtin University Malaysia, CDT 250, Miri 98009, Malaysia

SUBMITTED: 01 April 2022; ACCEPTED: 17 June 2022; PUBLISHED: 17 June 2022

Submission to final decision takes 76 days.


Get rights and content
Creative Commons Attribution 4.0 International License

Abstract

Abstract

This article reviews the impact of public relations on corporate reputation in the contemporary corporate environment. A favorable reputation enables businesses to maintain a competitive advantage. In order to achieve long-term success, it is essential for businesses to establish and preserve a positive reputation. This report used real-world examples to illustrate how effective communication aids in reputation management. In addition, this essay is dependent on conjectures and an interview with an experienced Public Relations practitioner. Nonetheless, there are a number of ways for firms to communicate with their stakeholders more effectively in order to develop a positive corporate reputation. Most crucially, firms require Public Relations professionals to aid in establishing and maintaining connections with various stakeholder groups. Consequently, it is essential for firms to identify and comprehend their key stakeholders, as well as employ effective communication tactics, in order to maintain a positive reputation.

Keywords: Public relations; corporate reputation; communication; stakeholders

Creative Commons Attribution 4.0 International (CC BY 4.0) License
© 2022 Jing Wun Lee. This is an open access article distributed under the Creative Commons Attribution 4.0 International (CC BY 4.0) License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Share and Cite

ACS Styles
APA Styles
Lee, J. W. (2022). Impacts of Public Relations on Corporate Reputation. Journal of Digital Marketing and Communication, 2(1), 30–36. https://doi.org/10.53623/jdmc.v2i1.82
MLA Styles
Find Other Styles

Anani-Bossman, A.A. (2020). Role of Public Relations in Corporate Reputation Management: A Study of PR Practitioners in Selected Multinational Organisations in Ghana. Corporate Reputation Review, 24, 222-233. https://doi.org/10.1057/s41299-020-00105-1.

Pires, V.; Guilherme, T. (2018). Corporate reputation: A discussion on construct definition and measurement and its relation to performance. Revista de Gestão, 25, 47-64. http:// doi.org/10.1108/REGE-11-2017-005.

Rensburg, R.; de Beer, E.; Coetzee, E. (2008). Linking stakeholder relationships and corporate reputation: A public relations framework for corporate sustainability. In Public relations research; Zerfass, A., Van Ruler, B., Srirames, K., Eds.; VS Verlag für Sozialwissenschaften, Germany; pp. 385-396. https://doi.org/10.1007/978-3-531-90918-9_25.

Luoma-Aho, V. (2015). Understanding stakeholder engagement: Faith-holders, hateholders & fakeholders. RJ-IPR: Research journal of the institute for public relations, 2, 1-28.

Meintjes, C.; Grobler, A.F. (2014). Do public relations professionals understand corporate governance issues well enough to advise companies on stakeholder relationship management? Public Relations Review, 40, 161-170. http://doi.org/10.1016/j.pubrev.2013.10.003.

Mitchell, R.K.; Agle, B.R.; Wood, D.J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 22, 853-886. https://doi.org/10.2307/259247.

Why a good corporation is vital to your organization, especially during COVID-19. (accessed on 1 April 2022) Available online: https://cuttingedgepr.com/good-corporate-reputation-important-organization-especially-during-covid-19/.

How to build your corporate reputation. (accessed on 1 April 2022) Available online: https://cuttingedgepr.com/how-you-can-build-your-corporate-reputation/.

Barnett, M.; Jermier, J.M.; Lafferty, B.A. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9, 26-38. http:// doi.org/10.1057/palgrave.crr.1550012.

World’s most admired companies. (accessed on 1 April 2022) Available online: https://fortune.com/worlds-most-admired-companies/

Purpose At Work: How Starbucks Scales Impact by Listening to All the Stakeholders in Our Shared Future. (accessed on 1 April 2022) Available online: https://www.forbes.com/sites/simonmainwaring/2021/07/07/purpose-at-work-how-starbucks-scales-impact-by-listening-to-all-the-stakeholders-in-our-shared-future/?sh=3c2e5a635bfc

Sisson, D.C.; Bowen, S.A. (2017). Reputation management and authenticity: A case study of Starbucks’ UK tax crisis and “# SpreadTheCheer” campaign. Journal of Communication Management, 21, 287-302. http://doi.org/10.1108/JCOM-06-2016-0043.

Article Metrics

For more information on the journal statistics, click here.