Skip to main content

The An Understanding of How Stakeholder Relationships May Affect the Reputation of a Corporation

Author(s): Clement Lee Wei Siang
Author(s) information:
Faculty of Business, Curtin University Malaysia, CDT 250, Miri 98009, Malaysia

Corresponding author

This study aimed to examine the relationship between stakeholder relationships and a company's reputation in the field of public relations. Responses from industry stakeholders in public relations were analyzed using an interview-based qualitative research technique. There were a few particular aspects that were examined in terms of corporate reputation, such as stakeholder management, stakeholder communication, stakeholder power analysis, corporate reputation, mutual trust, and reputation and stakeholders. From the study, it was discovered that trust between the corporation and its stakeholders creates value and loyalty for better and stronger strategic decision-making.

Neville, B.A.; Bell, S.J.; Mengüç, B. (2005). Corporate Reputation, Stakeholders and the Social Performance-Financial Performance Relationship. European Journal of Marketing, 39, 1194-1198. http://doi.org/10.1108/03090560510610798.

Capriotti, P. (2007). Economic and Social Roles of Companies in the Mass Media: The Impact Media Visibility Has on Businesses' Being Recognized as Economic and Social Actors. Business & Society, 48, 225-242. https://doi.org/10.1177%2F0007650307305724.

Jonker, J.; Foster, D. (2002). Stakeholder Excellence? Framing the Evolution and Complexity of a Stakeholder Perspective of the Firm. Corporate Social Responsibility and Environmental Management, 9, 187–195. https://doi.org/10.1002/csr.23.

Grunig, J.E.; Grunig, L.A. (1992). Models of Public Relations and Communication. In Excellence in Public Relations and Communication Management; Grunig, J.E.; Lawrence Erbalum Associate: New Jersey, USA; pp. 285–325.

Guðlaugsson, B.; Fazeli, R.; Gunnarsdóttir, I.; Davidsdottir, B.; Stefansson, G. (2020). Classification of Stakeholders of Sustainable Energy Development in Iceland: Utilizing a PowerInterest Matrix and Fuzzy Logic Theory. Energy for Sustainable Development, 57, 168–88. https://doi.org/10.1016/j.esd.2020.06.006.

Adeyinka-Ojo, S. (2021). Discussion Board Tool and Student Engagement in a Digital Learning Space. Journal of Digital Marketing and Communication, 1, 7-12. https://doi.org/10.53623/jdmc.v1i1.48.

Dickinson-Delaporte, S. (2010). Building corporate reputation with stakeholders: Exploring the role of message ambiguity for social marketers. European Journal of Marketing, 44, 1856-1874. http://dx.doi.org/10.1108/03090561011079918.

Wern, R.W. (2021). The Relationship Between Stakeholders and Corporate Reputation in the Education Industry. Journal of Digital Marketing and Communication, 1, 13-18. https://doi.org/10.53623/jdmc.v1i1.43.

Adamu, A.A.; Mohamad, B.; Putri, K.Y.S. (2021). Predicting Communicative Behavior of Higher Institutions Employees during COVID-19 Pandemic: A Conceptual Assessment. Journal of Digital Marketing and Communication 1, 1-6. https://doi.org/10.53623/jdmc.v1i1.37.

How Your Employees Can Impact Your Reputation. (accessed on 1 March 2022) Available online: https://aisintl.com.au/employees-can-impact-reputation/.

Rokka, J.; Karlsson, K.; Tienari, J. (2014). Balancing acts: Managing employees and reputation in social media. Journal of Marketing Management, 30, 802:827. http://doi.org/10.1080/.U4h8bSgcqBg.

About this article

SUBMITTED: 15 March 2022
ACCEPTED: 22 April 2022
PUBLISHED: 6 May 2022
SUBMITTED to ACCEPTED: 38 days
DOI: https://doi.org/10.53623/jdmc.v2i1.71

Cite this article
Lee Wei Siang, C. (2022). The An Understanding of How Stakeholder Relationships May Affect the Reputation of a Corporation. Journal of Digital Marketing and Communication, 2(1), 20–24. https://doi.org/10.53623/jdmc.v2i1.71
Accessed
953
Citations
0
Share this article