Infrastructure is vital for boosting firm performance and competitiveness in industrial zones, especially amid Industry 4.0 demands for seamless efficiency and connectivity. This study analyzes development strategies at a manufacturing firm (anonymized here for confidentiality) in Batam's Sei Lekop Industrial Area, Indonesia. We anonymized the firm throughout for confidentiality. A single-case study gathered data via in-depth interviews, site observations, and document reviews; descriptive qualitative analysis drew rigor from quantified SWOT and gap methods. Results exposed clear shortfalls—roads, power, water, digital links—versus benchmarks. SWOT scores land the firm in a growth quadrant, demanding bold upgrades fueled by public-private partnerships. This work enriches infrastructure strategy literature with a firm-level lens on industrial zones, weaving in physical and digital dimensions. On the practical side, it lays out phased upgrades, digital integration, and sustainability-focused tactics to lock in lasting competitiveness.
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SUBMITTED: 02 February 2026
ACCEPTED: 25 March 2026
PUBLISHED:
28 March 2026
SUBMITTED to ACCEPTED: 51 days
DOI:
https://doi.org/10.53623/csue.v6i1.1031